IN STORE PICK UP POLICY

When will my order be ready for pickup?

You will receive an e-mail notification when you order is ready to pick-up in store, normally within 2-3 business days.

Can I track my package?

No, but you will receive an order confirmation e-mail once your order has been placed and will be notified via e-mail again once your package is ready for pick.

Who can I contact if I do not receive a confirmation email for pickup?

If you have not received your “ready for pick-up” email within 7 business days from the date your order has been placed, please contact our Customer Experience team for additional assistance.

How long will you hold my order for pickup?

We will hold your order for 5 days once we’ve sent you a pick-up confirmation e-mail and will then send you a final pick-up e-mail. If the order has not been picked up after 5 days, your order will be cancelled and payment will placed on a gift card valid for online purchases only.

Is there a certain time I can pick-up my order once it’s ready?

Pick-up is Tuesdays & Thursdays, from 1:00 PM – 5:00 PM; Please note all orders will a mandatory processing time of 2-3 days. We do not offer next day pick up at the moment.

Who can pick up my order?

For your protection, only the recipient listed on the package is authorized to pick up the order. You will need to provide a valid photo ID along with your order number at the time of pickup.

Is there anything I need to bring when I pick-up my order?

Bring your email confirmation with order number, along with a government-issued photo ID such as:

Driver's License
Passport
Military ID

When will I be charged for my order?

You will be charged for your order once you receive your e-mail notification that your order has shipped.

Is same day pick-up available?

We currently don’t offer same day pick-up.

If my order doesn't fit or I change my mind can I exchange for an in store item?

We currently don't offer the option to exchange online purchases in store.