All of our domestic orders are shipped through USPS and require a signature upon delivery. We strive to get your Spice Collection to you as quickly as possible. Orders arrive within 5-9 business days pending credit card authorization, this includes our 1-4 business days for processing plus 2-3 days for delivery.
International shipping is 7-14 business days. This does not include our 1-4 business days for processing(we are not held responsible for any delays caused by destination country's customs clearance processes) International customers are responsible for all import duties, customs, and local taxes charged by your country.
We process and ship packages Monday through Friday 10 A.M to 5:00 P.M. We do not offer shipping or delivery on the weekends or holidays. Your order may be delayed 1- 2 business days if your shipping address is different from your billing address or if you provide the incorrect billing address. You will be contacted if additional information is required for further verification. We reserve the right to cancel any order due to potential fraud.
PLEASE NOTE: Spice On the Go shipping option is for in store pick ups only! This option is for local customers only. If you purchase the wrong shipping option this will delay your order processing time and the difference in shipping fees will need to be collected before shipping is completed.
Spice Boutique is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. By completing a purchase with us you are agreeing to our full shipping and deliveries policy.
SPICE ON THE GO:
CURRENTLY UNAVAILABLE DURING HOLIDAY PEAK SEASON!!
All orders are subject to shipping costs. Local customers are able to ship items directly to our store location for in store pickup. During checkout please select SPICE ON THE GO option.
To accommodate our loyal local customers we have now launched SPICE ON THE GO! This program will allow local customers to place and pick up online orders the same day. Orders will be available for pick up same day of purchase ONLY if placed before 1pm EST. You will receive a fulfillment notification email letting you know your order has been fulfilled. Please be sure to check your spam folder for email notifications. Orders are available for pickup during the hours of 5pm-9pm. If you have any questions about your in store pickup order please contact customer service at 313-406-7961.
PLEASE NOTE: ORDERS CAN NOT BE PICKED UP BEFORE THE SCHEDULED TIME FRAMES! NO EXCEPTIONS. ONLINE ORDERS CAN NOT BE EXCHANGED FOR IN STORE PRODUCTS.
Note: This time may also be subject to change during holiday season.
You will need:
• a government-issued ID
• your pickup notification email
If you are unable to print your pickup notification email, the associate can view it on your mobile device.
Please note your items will be held in store for you to pick up. If items are not picked up within 10 days, customer refuses the right to exchange, or get store credit for their items and the sale becomes final. If the item has not been picked up after 30 days, customer refuses the right to claim their items and no refund or store credit will be provided. Please bring a government issued ID to the store as it is required to release the package. By selecting SPICE ON THE GO, the customer agrees to not issue any chargebacks or disputes against Spice Boutique.